Pakistan Passport Home Delivery Through TCS: Fees & Tracking

You no longer have to go back to the passport office to collect your passport. Since July 2026, the Directorate General of Immigration and Passports (DGIP) has offered home delivery through TCS. The service is called “Passport Aapki Dehleez Par.” You ask for it when you submit your application. Once your passport is printed, it goes out in a sealed TCS envelope to the address you gave.

You still need to visit the office once for your token, photo, fingerprints and interview. What goes away is the second trip: another day off work, another commute, another queue for collection. DGIP hasn’t published the delivery charge yet. Ask the counter staff for the exact amount before you confirm.

In this guide, you’ll learn how passport home delivery through TCS works, how to request it, what fees to check, how long delivery may take, and what to do if your passport is delayed.

What “Passport Aapki Dehleez Par” is

Pakistan passport home delivery through TCS is a service designed to let applicants receive their passports at their preferred addresses instead of travelling back to a passport office for collection. The service is part of the government’s Passport Aapki Dehleez Par initiative, announced through a partnership between DGI&P and TCS.

DGIP Director General Muhammad Ali Randhawa and TCS CEO Hassan Raza Leghari announced it, and it was reported on 3–4 July 2026. Under the agreement, TCS is DGIP’s official delivery partner. The plan was first made public in May 2026. Randhawa told Dawn then that applicants would pay “nominal courier charges” and that overseas Pakistanis would be covered in a later phase.

The service is optional. If you’d rather collect your passport at the counter, you still can. The new nationwide initiative aims to make collection more convenient by using TCS’s courier network.

What changes and what stays the same

Step	Before July 2026	Now
Token, photo, biometrics, interview	In person	Still in person
Fee payment	Cash or National Bank	QR code on the token, paid through a banking app
Collecting the passport	Second visit to the office	Optional: TCS can deliver it

The payment change came in at the same time. From 1 July 2026, passport offices stopped taking cash. Your token carries a QR code that you scan with JazzCash, Easypaisa or your bank’s app. With QR payment and home delivery together, you can finish the whole process in one visit.

Who it helps most

The service is most useful when the second trip would cost you a lot of time or money. Some common situations:

You work fixed office hours. Say you’re a bank employee in Karachi who took a day off to apply. Collecting at the counter means another half day off a few weeks later, plus traffic both ways. With delivery, the passport comes to your home, and someone in your family can be there to receive it.

You live far from a passport office. If you’re in a small town and the nearest office is in the district headquarters a two-hour bus ride away, each visit costs you fares and a full day. Delivery cuts your trips in half.

The whole family is applying. If parents and two children apply together before a summer trip or Umrah, collecting four passports at the counter can mean waiting in line again or coming back on different days if they aren’t ready together. With delivery, each passport comes to your door when it’s ready.

You’re elderly or caring for someone. An older parent renewing a passport still has to go in once for biometrics. Delivery saves them a second day of sitting in a crowded hall.

You’re short on time before a visa appointment. Students and job applicants often book embassy appointments around when they expect their passport. Delivery doesn’t make the passport print any faster. It does save you from waiting for a free day to go and collect it, so you get it sooner after it’s ready.

When collecting in person makes more sense

No one will be home during the day. A courier needs someone at the address to hand it over, and missed attempts add delay.
You’re about to move. If your address will change within weeks, a passport sent to the old one becomes a problem.
You live very close to the office. If the office is ten minutes away and you go past it daily, the courier charge may not be worth it.

How to request home delivery, step by step

Bring your original CNIC and documents to the regional passport office or NADRA Mega Centre.
Ask for home delivery at the counter before data entry is done. The TCS ad shows a “Home Delivery” tick box on the form. News reports describe asking for it when you submit, so tell the staff directly either way.
Check your address and mobile number on the screen. Look for a missing house number, the wrong block or an old phone number. This is the information the courier will use, and an error can mean another trip.
Ask about the courier charge: how much it is, how you pay it and whether you pay now or on delivery. Get a receipt.
Keep your token slip and write down the date your passport is expected.

Don’t pay cash to anyone outside the counter who offers to “arrange” delivery for you. DGIP’s site warns applicants about agents, and the official option is free to request at the counter.

How much it costs

There are two separate costs:

The passport fee depends on your passport type, page count and whether you choose normal, urgent or fast-track processing. Check the current rates on dgip.gov.pk.
The delivery charge for TCS. As of October 2026, DGIP hasn’t published this amount. Officials described it in May as “nominal,” but you need the actual figure from the counter or the helpline.

Paying for delivery doesn’t change your processing category. A normal-processing passport with home delivery still takes normal processing time. Delivery only replaces the trip to collect it.

Tracking your passport

Your passport is tracked in two stages.

1. Before it ships (DGIP). While it’s being processed and printed, status updates come by SMS from 9988 to the mobile number registered at data entry. This is another reason to check that number carefully at the counter.

2. After TCS has it. Once DGIP hands over the passport to TCS, you can track it like any other TCS shipment using its consignment number on TCStrack.com. If you haven’t received a consignment number, call TCS on 111-123-456 (+92-21-111-123-456), the number shown at the end of their ad.

When tracking shows the passport is out for delivery, keep your phone on. Riders often call before they arrive.

Receiving the delivery

Someone has to be at the address. Reports describe an identity check at handover, so the person receiving it should have their original CNIC ready.
Ask about family members in advance. DGIP and TCS haven’t published whether a parent or spouse can sign for someone else’s passport. If you won’t be home, call TCS before the delivery date.
Check the envelope. The ad describes passports as “sealed and delivered through TCS.” If the seal looks tampered with, raise it before you sign.
If you miss the delivery, ask TCS for another attempt or which TCS office is holding the passport, and collect it from there.

Where the service is available

DGIP and TCS describe the service as nationwide, using TCS’s delivery network. No official list of covered cities or areas has been published. If you live in a remote area, confirm coverage at the counter before choosing delivery.

For overseas Pakistanis, Dawn reported in May that coverage abroad would come in a second phase. Wego reports that DHL handles deliveries through Pakistani missions abroad. Check with your embassy or consulate before relying on that.

If you’ve already applied, or prefer to collect

No published source says whether you can add home delivery after you’ve submitted your application. Call the DGIP helpline on 051-111-344-777 (Monday–Friday, 8:30am–4:30pm) before making plans.

If you’re collecting in person, act promptly. Under government policy, passports left unclaimed for six months are destroyed. In September 2026, DGIP opened collection counters on Saturdays from 8am to 4pm for two months to clear the backlog, so check DGIP’s site to see whether Saturday hours are still running.

How Much Does a Pakistani Passport Cost?

DGI&P’s published Machine Readable Passport fee schedule lists the following standard fees. These are passport application fees, not TCS delivery charges.

Passport category	Normal fee	Urgent fee
36 pages, 5 years	Rs. 4,500	Rs. 7,500
36 pages, 10 years	Rs. 6,700	Rs. 11,200
72 pages, 5 years	Rs. 8,200	Rs. 13,500
72 pages, 10 years	Rs. 12,400	Rs. 20,200
100 pages, 5 years	Rs. 9,000	Rs. 18,000
100 pages, 10 years	Rs. 13,500	Rs. 27,000

These figures are from the published MRP schedule, which states that the revised fees took effect on March 7, 2024. Confirm the current fee and any applicable additional charges on the official DGI&P fee page before paying.

What to Do If Your Passport Is Delayed or Not Delivered

A delay does not automatically mean your passport is lost. First, determine whether the issue relates to passport processing, dispatch or courier delivery.

Tracking Has Not Updated

Recheck the consignment number and allow time for the tracking record to update after a shipment event. If the status remains unchanged beyond the expected period, contact the appropriate support channel.

The Passport Is Delayed

Check the latest available shipment information. If the passport has not yet been dispatched, contact DGI&P about the application status. If it is already in the courier network, contact TCS with the shipment reference.

The Courier Could Not Find Your Address

Check the address and phone number associated with the delivery. Ask about the available redelivery arrangements and correct any address issue through the approved process.

The Shipment Is Marked Delivered but You Have Not Received It

Treat this as a priority because a passport is an important identity document. Contact TCS to report the discrepancy and inform the relevant passport authority. Keep your tracking details and any official communication available.

You Need Help From the Passport Authority

DGI&P lists the following contact details:

National helpline: 051-111-344-777
International helpline: +92-51-111-344-777
Email: info@dgip.gov.pk
Website: dgip.gov.pk

Check the official website for current contact hours and the appropriate complaint process.

Frequently Asked Questions

1. Can I get my Pakistani passport delivered through TCS?

DGI&P announced a partnership with TCS in July 2026 under the Passport Aapki Dehleez Par initiative. Confirm current availability and eligibility for your application and destination before requesting delivery.

2. What is the fee for passport home delivery through TCS?

The exact current courier charge should be confirmed through official service instructions. Do not confuse the TCS delivery charge with the government passport application fee.

3. Is passport home delivery available throughout Pakistan?

The July 2026 initiative was announced as a nationwide service. However, applicants should confirm whether delivery is currently available for their particular address and application.

4. How do I request passport home delivery?

Follow the official instructions provided during the passport application or collection process. Confirm that the option is available, provide accurate delivery details and check any applicable fee.

5. How long does passport home delivery take?

The total time includes passport processing and courier transit. DGI&P publishes processing estimates for normal and urgent applications, but these do not guarantee a specific doorstep delivery date.

6. How can I track my passport through TCS?

If you have the TCS consignment number, enter it in the tracking field on tcstrack.com to check the available shipment status.

7. Can someone else receive my passport?

Do not assume another person can receive it automatically. Confirm the applicable identification and authorization rules with the relevant service provider or passport authority.

8. Can I track my passport using my CNIC number?

A CNIC number is not the same as a TCS consignment number. Use the appropriate official passport-status channel for application progress and the courier tracking reference for shipment updates.

9. What should I do if my passport is delayed?

Check whether the passport is still being processed or has entered the courier network. Contact DGI&P for application or dispatch questions and TCS for shipment-related issues.

10. Is passport home delivery available for renewal applications?

Confirm the current rules for your renewal application with DGI&P. Do not assume that every application type follows identical delivery arrangements.

11. Can I change my delivery address after applying?

Address changes may be subject to restrictions once a passport shipment has been prepared or dispatched. Contact the relevant authority or courier to confirm the approved procedure.

12. Where can I complain if my passport is not delivered?

Contact TCS about the courier shipment and DGI&P about passport-related concerns. Keep the relevant tracking reference, application details and previous communications available.

Final Thoughts

Pakistan’s passport home-delivery initiative offers a convenient alternative for applicants who want to avoid another trip to a passport office just to collect their document.

The most important steps are to complete the passport application correctly, confirm whether TCS home delivery is available for your address, check the current courier charge and keep your contact information accurate.

Once your passport has been dispatched, use the associated TCS consignment number to follow the shipment. If the tracking status is unclear, delivery fails or the passport is marked delivered without being received, contact the appropriate support channel promptly.

If you already have your TCS consignment number, you can check the available shipment status through the tracking tool on tcstrack.com.

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